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Bulls Eye Small Business Conference	October 23, 2008 Don't miss out on the October 22, 2009 event!!
What you missed:
	Opening Keynote Speaker Dennis Pawley Learning Lean Leadership What is the formula for success? What is the formula for sustained success? Leading change in your organization, aligning your essential company processes to compete in a timely and effective manner. Operate your business like a NASCAR pitcrew. "This speaker alone was well worth the registration fee!"
	Closing Keynote Speaker L. Brooks Patterson Oakland County Executive County update with budget and economic forecasts 2009, 2010 and 2011. Update on the Emerging Sectors initiatives. Importance of Automation Alley in bringing in and keeping high tech jobs in our region. and questions from the audience. PHOTO LEFT Steve Hyer, Brooks Patterson and Clarkston Area Chamber President Heidi Wood.
	Marie Hauswirth, Waterford Area Chamber of Commerce, Brooks Patterson and Penny Shanks, Clarkston Area Chamber of Commerce.
Breakout Sessions
	PHOTO LEFT: Dawn Horner and Angie Logan, Clarkston State Bank talk with Neil Newcomb between breakout sessions. Neil Newcomb Customer Service Indicators to measure your customer service. Tips on implementation of a customer service policy/initiative. Hiring the right attitude is priceless. You can teach technical skills--but it's very hard to overcome unpleasant or disinterested personalities.
	PHOTO LEFT: Dawnaree Demrose, Pontiac Chamber of Commerce with speaker Shawne Duperon and Penny Shanks, Clarkston Area Chamber of Commerce. Shawne Duperon Romancing the Media Build relationships first. Listen to the media and find out what's important to them. Suggest story ideas or angles that are important to the media--not just to yourself. Remember it's not all about you! A long term relationship is rewarding when you listen to and understand the other person's point of view. Developing a relationship begins by being a "go to" information source. Help them get their job done and they can help you get your job done! "High energy." "Great networking tips. This wasn't just about working with the media!" "It keeps coming back to relationships. Why didn't I see that before?"

	Ask the Experts Human Resource issues Melinda Balian of Frank, Haron, Weiner and Navarros Lesley Delgado, formerly of StaffPro America Marti Smith, Director Client Communications for Colburn Group Employment law Protecting against employment based claims Hiring the right fit! Employee relations, Benefit negotiations, compesation compliance and wellness programs.

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